Customer Service
Challenge reference: 5619
Active
Notional learning hours
10
Level
Level 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will know about customer service skills and be able to demonstrate these skills in a working environment.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to display appropriate personal presentation in a customer facing situation.
-
2
. Know how to interact with customers in a friendly way.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Display a clean and tidy appearance on at least five occasions
- Demonstrate an ability to wear the correct attire in the workplace on at least five occasions
- Acknowledge the arrival of a new customer on at least five separate occasions
- Interact with customers on at least five separate occasions
- Make the customer feel welcome using verbal communication on at least five separate occasions
- Make the customer feel welcome using non-verbal communication i.e. body language, on at least five separate occasions
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
2
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