Customer service in a pop-up cafe
Challenge reference: 6716
Active
Notional learning hours
10
Level
Entry 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will participate in the running of a pop-up cafe and develop customer service skills.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to prepare a pop-up cafe table.
-
2
. Be able to serve a customer in a cafe environment.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Prepare a table with items appropriate for a cafe environment, e.g. crockery and cutlery
- Demonstrate that they can serve a customer in a pop-up cafe environment
- Demonstrate that they can correctly identify what a customer wants to order
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
Labelled product, video or photographic evidence
2
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