Reception skills
Challenge reference: 6732
Active
Notional learning hours
10
Level
Entry 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will be able to answer the phone and greet visitors to the workplace in person.
Learning context
... sign in to view the entire challenge description
Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to answer the phone and assist the caller.
... sign in to view the entire challenge description
Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Pick up the phone to receive a call
- Demonstrate how to answer a call appropriately
- Listen and respond to the person on the phone
- Be able to transfer the call or take a message, with support if needed
... sign in to view the entire challenge description
Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
... sign in to view the entire challenge description