Serving customers food and drink in a cafe
Challenge reference: 8939
Active
Notional learning hours
10
Level
Entry 2
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will show they are able to approach customers appropriately, serve food and drinks to customers using appropriate manners and clear and clean tables.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to serve food and drinks to customers.
-
2
. Behave appropriately and use good manners while working in the cafe, especially around customers.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Serve food and drink, on at least three occasions
- Acknowledge customers with a spoken or signed thank you, please or smile
- Behave appropriately towards other staff members, on at least three occasions
- Behave appropriately towards customers on at least three occasions
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
2
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