The importance of customer service in a café
Challenge reference: 6827
Active
Notional learning hours
10
Level
Entry 2
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will understand good customer service and develop skills in this area.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to identify and demonstrate good customer service skills.
-
2
. Be able to identify and demonstrate different ways to help a customer.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Discuss what makes good customer service and the consequences of bad customer service
- Identify three customer service skills to work on and practise these
- Demonstrate the three customer skills when working in a cafe
- Discuss different ways that a member of staff can help a customer
- Discuss reasons why a customer might not want to be helped and how to check if they do
- Reflect and discuss ways they have helped customers
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
2
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