Investigation into working within the retail industry in Jersey including customer service
Challenge reference: 6994
Active
Notional learning hours
20
Level
Entry 3
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will be able to investigate in detail the positives and challenges when working within the retail industry which will include customer service and on-line retailing.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to identify two different job roles associated with retail.
-
2
. Identify examples of different work tasks within the environment of retail work.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Highlight two separate jobs roles using the correct titles that can be found within the retail industry
- Highlight two different examples of workplace tasks that an employee could be asked to complete if an individual worked with retail
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Assessment methodology
Assessment methodology
Linked to learning outcome
Labelled product, video or photographic evidence
1
2
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