Using the till to serve customers in a cafe
Challenge reference: 9404
Active
Notional learning hours
10
Level
Entry 3
Subject area
Preparing for Adulthood pathway
Vocational area
Learning aim
The learner will develop customer service skills in a cafe through using the till and reading, communication and numeracy skills, providing good customer service, and handling payments correctly.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Read and understand till screen prompts and item labels. -
2
. Use appropriate greetings and polite language when serving customers.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Read product names and prices on the till or price list to input items correctly
- Use appropriate greetings, please and thank you when interacting with customers
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
2
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