Investigation into working within the retail industry in Jersey including customer service
Challenge reference: 6932
Active
Notional learning hours
20
Level
Level 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will be able to investigate in detail the positives and challenges when working within the retail industry. This will include customer service and on-line retailing
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to identify four different job roles associated with retail.
-
2
. Identify examples of different work tasks within the environment of retail work.
-
3
. Develop an understanding of skills and attributes that are associated with the retail industry.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Highlight four separate jobs roles using the correct titles that can be found within the retail industry
- Highlight four different examples of workplace tasks that an employee could be asked to complete if an individual worked with retail
- Identify four skills and four attributes that an employee would need to develop a successful career in the retail sector
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Assessment methodology
Assessment methodology
Linked to learning outcome
Labelled product, video or photographic evidence
1
2
3
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