Coping with IT problems
Challenge reference: 7233
Active
Notional learning hours
10
Level
Level 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skills
Learning aim
The learner will be able to problem solve complex IT issues.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to identify IT issues and communicate them to relevant technical support staff.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
- Clearly identify at least one relevant IT problem they are experiencing.
- Clearly communicate the issue to relevant technical support
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
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