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Engaging with serving a drink to a customer

Challenge reference: 1259

Active
Notional learning hours
10
Level
Entry 1
Subject area
Citizenship
Preparing for Adulthood pathway
Employment Community inclusion
Vocational area
Hospitality and catering
Skills
Ability to learn Literacy
Learning aim
The learner will be able to make and serve drinks to a customer.
Learning context
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Learning outcomes

(What the learner needs to know, understand or be able to do)

The learner will:

  • 1 .  

    Be able to make two different cold drinks for a customer

  • 2 .  

    Be able to serve two different cold drinks to a customer

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Assessment criteria

(What the learner need to demonstrate in order to meet the learning outcome)

The learner can:

  • Acknowledge that cold drinks have been ordered and confirm which drinks are required
  • Collect a suitable cup or glass for each drink
  • Follow instructions to make or pour each drink
  • Deliver both drinks to the customer
  • Indicate that the drinks have been delivered
  • Return to own station in the cafe area
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Assessment methodology

Assessment methodology
Linked to learning outcome
Observation checklist
1 2
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