Customer Service in a Cafe
Challenge reference: 1659
Active
Notional learning hours
10
Level
Level 1
Subject area
Preparing for Adulthood pathway
Vocational area
Learning aim
To know about customer service skills and be able to demonstrate these skills when working in a cafe.
Learning context
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Learning outcomes
(What the learner needs to know, understand or be able to do)
The learner will:
-
1
. Be able to display appropriate personal presentation in a customer facing situation
-
2
. Know how to interact with customers in a friendly way.
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Assessment criteria
(What the learner need to demonstrate in order to meet the learning outcome)
The learner can:
On at least 5 separate occasions;
- Be able to display a clean and tidy appearance in the cafe.
- Demonstrate an ability to wear the correct attire in the workplace i.e. apron to protect uniform.
On at least 5 separate occasions demonstrate appropriate customer service when dealing with customers including;
- Being able to acknowledge the arrival of a new customer.
- Being able to interact with customers i.e. taking orders.
- Being able to make the customer feel welcome using verbal communication.
- Being able to make the customer feel welcome using non-verbal communication i.e. body language.
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Assessment methodology
Assessment methodology
Linked to learning outcome
Observation checklist
1
2
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