Back to challenges

Answer a telephone call and take a message

Challenge reference: 6165

Active
Notional learning hours
10
Level
WTE1
Subject area
Citizenship
Preparing for Adulthood pathway
Employment Independent living and housing
Vocational area
Hospitality and catering
Skills
Ability to learn Teamwork
Learning aim
The learner will be able to answer a ringing telephone and record a message.
Learning context
... sign in to view the entire challenge description

Learning outcomes

(What the learner needs to know, understand or be able to do)

The learner will:

  • 1 .  

    Be able to answer a ringing telephone.

... sign in to view the entire challenge description

Assessment criteria

(What the learner need to demonstrate in order to meet the learning outcome)

The learner can:

  • Recognise a telephone ringing 
  • Pick up the phone to receive the call
  • Demonstrate how to answer a telephone appropriately
... sign in to view the entire challenge description

Assessment methodology

Assessment methodology
Linked to learning outcome
Observation checklist
1
... sign in to view the entire challenge description
Cookies